Terms & Conditions 

GDPR

To keep inline with GDPR regulations, i will ask every client to fill out my online consultation form prior to having a treatment. These forms will need to be updated annually, however if there are any changes to your medical records along with changes of address, the form will need to be completed again to ensure that it is up to date.

Personal data is all confidential. records and information will be held inline with my insurance guidelines, with this you have the right to request access to any information which i hold for you. 

I will not pass on any information which i hold for you unless it is requested by yourself. 

You have the right raise a complain to the ICO if you believe that there is a problem with how i collect and retain your data.

E-Voucher. 

 

Vouchers are non refundable. (Please see full terms and conditions- https://www.lgmassagetherapies.co.uk/terms-and-conditions )

 

Treatments can only go ahead subject to the online consultation form being submitted. Some contraindications may need confirmation from a medical professional prior to booking in. (online consultation form can be found https://docs.google.com/forms/d/e/1FAIpQLSfPhxacRi4E47FRjv-1RQ5_HV6nPRhYjfGYs6sMpEuTlyFjkw/viewform )

Payment

A £20.00 non-refundable deposit is payable at the time of booking via Calendly. The remainder of your balance is required up to 48 hours prior to your appointment via bank transfer.

Cancellation Policy

All appointments require a minimum of 48 hours notice for cancellations

Cancellations made after 48 hours will incur the full charge of your treatment.

Prior to the 48 hours notice, Deposits are non-refundable, however may be applied to a future appointment.

Reschedule Policy

All appointments require at least 48 hours notice to reschedule your appointment.

Where 48 hours notice has been given your non-refundable deposit may be applied to your new appointment.

If an appointment has been rescheduled more than twice, your deposit will be forfeited.

* illnesses and unavoidable circumstances will be dealt with on and one to one basis.

Covid-19

COVID-19 Safety Precautions- close contact.

There are a number of changes which I have now put in place in light of the recent pandemic.

I myself along with many of you fall within a high-risk category, and will continue to follow government and insurance guidelines.

These are the changes which are likely to impact your appointment:

  • If you or anyone in your household becomes unwell or have any symptoms or exposure to COVID-19 please cancel/reschedule your appointment* (please see below)

  • Your temperature may be taken on my arrival

  • A mask must be worn throughout your treatment (unless exempt)

  • Treatments may be performed with you on your side where appropriate.

  • Appropriate PPE will be worn following government and insurance guidelines

  • The couch will be sanitised both before and after use.

  • Bank Transfer is my preferred method of payment. 

People with the following health issues are considered a RED FLAG – and may need a referral from a medical professional

*Cancellations related to COVID-19

If you have been in contact with, suspect or have been told that you have Coronavirus having previously seen me please can I ask that you inform me at the earliest possible opportunity. I will then use appropriate methods to inform the relevant clients that I may have been exposed and the appropriate methods that may need to be taken.

If you are unable to fulfil your appointment due to COVID-19 related guidance my usual cancellation policy will be waived and we can re arrange your appointment for when it is safe to do so once again. Please can I ask that you respect not just the health of yourself and me but all my other clients as well and if you are unsure if you should be seen please cancel and we can rearrange for a later time.

On the day of your appointment you will be asked to fill out my COVID-19 form - 

https://docs.google.com/forms/d/e/1FAIpQLSf-vHJ6M8hvM3qKYxiZ0oB-8ICW94ALKoihYNiniyJOk1ch-g/viewform

Failure to inform me, that either you or anyone in your household is unwell (however minor) prior to my arrival, will be liable to pay the full treatment price and will be refused your treatment.