GDPR

To keep inline with GDPR regulations, i will ask every client to fill out my online consultation form prior to having a treatment. These forms will need to be updated annually, however if there are any changes to your medical records along with changes of address, the form will need to be completed again to ensure that it is up to date.

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Personal data is all confidential. records and information will be held inline with my insurance guidelines, with this you have the right to request access to any information which i hold for you. 

I will not pass on any information which i hold for you unless it is requested by yourself. 

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You have the right raise a complain to the ICO if you believe that there is a problem with how i collect and retain your data.

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E-Voucher. 

 

Vouchers are non refundable. (Please see full terms and conditions- https://www.lgmassagetherapies.co.uk/terms-and-conditions )

 

Treatments can only go ahead subject to the online consultation form being submitted. Some contraindications may need confirmation from a medical professional prior to booking in. (online consultation form can be found https://docs.google.com/forms/d/e/1FAIpQLSfPhxacRi4E47FRjv-1RQ5_HV6nPRhYjfGYs6sMpEuTlyFjkw/viewform )

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Payment (deposits and prices are to increase April 2024)

A £20.00 non-refundable deposit is payable at the time of booking via Calendly. The remainder of your balance is required up to 48 hours prior to your appointment via bank transfer.

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Cancellation Policy until April 2024

ALL appointments require a minimum of 48 hours notice for cancellations

Cancellations made after 48 hours will incur the full charge of your treatment.

Prior to the 48 hours notice, Deposits are non-refundable, however may be applied to a future appointment.

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Reschedule Policy

ALL appointments require at least 48 hours notice to reschedule your appointment.

Where 48 hours notice has been given your non-refundable deposit may be applied to your new appointment.

If an appointment has been rescheduled more than twice, your deposit will be forfeited.
 

Cancellation Policy after April 2024

FULL payment is taken at the time of booking. 

Payments are non refundable. 

Changes can be made up to 48 hours prior to your appointment.

Appointments can be amended up to 3 times.

Appointments and cancellations made after 48 hours or rescheduled more than 3 times will be charged the full treatment price.

A reminder will be emailed to you 56 hours prior to your appointment.

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Cancellation Policy-

ALL appointments require a minimum of 48 hours notice.

Cancellations made after 48 hours prior will incur the full charge of your treatment.

 

Reschedule Policy-

ALL appointments require at least 48 hours notice,

Where 48 hours notice has been given your balance will be applied to your new appointment.

You are able to reschedule an appointment up to 3 times without incurring the full cost of the appointment.

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Appointments which are booked at the clinic in Leicester are under a separate business, therefore offers, bookings, prices and terms and conditions may vary to LGMASSAGETHERAPIES

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