GDPR & Data Protection

To comply with GDPR regulations, all clients are required to complete an online consultation form prior to receiving any treatment. This form must be updated If there are any changes to your medical history, contact details, or address, a new form must be completed to ensure records remain accurate and up to date.

All personal data is treated as strictly confidential and stored in accordance with insurance and data protection guidelines. You have the right to request access to any personal information held about you at any time.

Your information will not be shared with third parties unless requested by you or required by law.

If you believe there is an issue with how your data is being collected or stored, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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E-vouchers

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E-vouchers are non refundable.

Treatments are subject to completion of the online consultation form prior to your appointment. Certain contraindications may require written approval from a medical professional before treatment can proceed.

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​​Appointments, Payments & Policies

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Full payment is required at the time of booking. All payments are non-refundable.

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment. Where 48 hours notice has not been be given you will incur the full charge of your treatment

Appointments may be rescheduled up to 3 times. Any appointments rescheduled more than 3 times, or cancelled within 48 hours of the appointment time, will be charged at the full treatment price.

Please arrive on time for your appointment. If you arrive late, your treatment will be carried out for the remainder of your allocated session time. The full treatment fee will still apply, as other appointments may be scheduled immediately after yours.

A reminder email will be sent approximately 56 hours prior to your appointment.

 

Third-Party Payments & Client Responsibility

Clients are responsible for ensuring that any third-party policy or provider (including insurance companies) covers the practitioner’s qualifications and services prior to booking an appointment.

Where an external organisation or company is responsible for payment, full payment must still be made at the time of booking.

For information regarding cancellations, rescheduling, lateness, and missed appointments, please refer to the relevant sections outlined in these Terms and Conditions.

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